Executive's Guide to AI-First Churn Reduction: From Fighting Fires to Surgical Churn Prevention
This guide provides executives with a blueprint to:
- Transform reactive, resource-intensive customer retention efforts into proactive, targeted interventions using ML-based prediction
- Identify at-risk customers 6-9 months before traditional warning signs appear
- Efficiently action risk consistently without overwhelming resources
- Measure score performance, revenue impact, and ROI
- Improve gross retention by 5-10 percentage points while reducing operating costs
