Empowering Customer Success
to Drive Revenue
Customer Success at the Center of Revenue Growth
Common Challenges for CS Teams
Purpose-built dataset optimized to power customer revenue generating agentic solutions
No early warning system for churn or expansion
Teams struggle to predict or identify at-risk or high-potential accounts before it’s too late.
Too many accounts, not enough CSMs
Customer success teams are stretched thin, making it hard to prioritize high-value opportunities.
Lack of visibility into CS-driven revenue impact
It’s difficult to measure how customer success efforts contribute to revenue growth or retention.
Limited ability to scale tailored experiences
Delivering personalized engagement at scale is challenging without the right insights and automation.
How Reef can Help CS Teams
Reef helps CS teams punch above their weight by bringing structure, clarity, and predictive power to customer engagement.
Prioritize what matters
Identify which customers need direct engagement based on revenue risk or growth potential.
Personalize at scale
Profile every customer to enable tailored, data-driven experiences.
Prove CS Impact
Track and attribute revenue outcomes to CS actions with built-in feedback loops.
Ensure Customer Satisfaction with Data-Driven Insights
Reef boosts revenue and retention with data-driven insights, enabling proactive churn reduction, targeted upsell/cross-sell, and accurate renewal forecasting.
Risk and growth agents
Deliver automated or CSM-led playbooks based on real-time signals
GRR improvement
Predict and reduce full and partial churn with detailed insights
NRR improvement
Identify and act on high-probability upsell and cross-sell opportunities
Predictive renewal forecasting
Add objective, data-driven accuracy to your renewal pipeline
Works within Salesforce, Gainsight, Slack, and your GTM tools
No new UX to learn; recommendations show up where CS teams already operate.
Empower your business with a Predictive Data Foundation
Connect, validate, and activate your data to power AI-driven enterprise agents that predict growth, risk, and renewals.
